Last updated: 17 September 2026
These terms govern your use of IntoSM, a social media management platform operated by Vena Apps Ltd (company number 16928360). By using the service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
IntoSM lets your team connect the social accounts it already runs and manage them from one workspace: writing and scheduling posts, publishing them across channels, replying to comments and messages in a shared inbox, and reviewing performance. Supported platforms change over time as each one's API access and app review allow.
There is no self-serve signup. Workspaces are created for you by us, with an owner email, a plan, and an access period. You are responsible for the accuracy of the details you give us, for the people you invite into your workspace, and for keeping your credentials confidential. Tell us promptly if you believe an account has been compromised.
If we issue you a temporary password, change it on first sign-in. You remain responsible for activity carried out under your account.
What your workspace can do — which platforms you may connect, how many accounts and team members, how far back your message history goes, and your monthly AI allowance — is set by your plan. We invoice you for the agreed period; payment is arranged directly with us rather than through a payment processor in the product. Unless we agree otherwise in writing, fees are payable in advance and are not refundable for a period already begun.
Each workspace has an access expiry date. When it passes, access ends until the period is extended. We may suspend or end access where an invoice is unpaid, where the service is used in breach of these terms, or where a platform requires us to. Where circumstances allow, we will tell you first.
You may stop using the service at any time and ask us to close your workspace. See the Privacy Policy for what happens to your data.
Your posts, images, video and messages remain yours. You grant us only the permission needed to run the service for you: to store that content, and to transmit it to the platforms you have connected when you publish or schedule it. We do not use your content to advertise, and we do not sell it.
You are responsible for what you publish through IntoSM, including holding the rights to it and complying with the law wherever your audience is.
When you connect a social account, you authorise us to act on that account on your behalf through the platform's API — for example to publish a post you have scheduled, or to send a reply you have written. You must have the right to manage every account you connect.
Each platform has its own terms, and your use of IntoSM does not replace them. We are bound by them too, including Meta's Platform Terms and Developer Policies. A platform may change, restrict or withdraw API access at any time, which can change or remove a feature here with little notice. That is outside our control.
You can disconnect any account at any time from the Platforms page, which removes the stored access token for it.
You agree not to use IntoSM to:
IntoSM includes AI assistance for writing captions, rewriting, hashtags, translation and suggestions, provided through a third-party model. AI output can be wrong, biased, or unsuitable — review anything it produces before you publish it. You remain responsible for what goes out under your name. AI use is metered against your plan's monthly allowance.
We work to keep the service available and to publish scheduled posts on time, but we do not guarantee uninterrupted service. Scheduled publishing depends on platform APIs that can fail or rate-limit us. The service is provided as is, without warranties beyond those that cannot lawfully be excluded.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for lost profits, lost business, or indirect or consequential loss, and our total liability in any twelve-month period is limited to the fees you paid us for that period.
We may update these terms as the product changes. Where a change materially affects you we will give reasonable notice to your workspace owner. Continuing to use the service after a change takes effect means you accept it.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
Questions about these terms can be sent to support@intosm.com.